Corona Virus: Thomann’s Preventative Measures

Corona Virus: Thomann’s Preventative Measures

Dear customers,

for Thomann, the health of our customers and employees has top priority and is at the forefront of all our considerations.

Due to current developments, our shop and cafeteria in Treppendorf will remain closed as a precautionary measure from March 14th, 2020 until further notice. Unfortunately, we are also unable to accept any repairs and returns personally on site.

We follow the recommendations of the authorities and take preventive measures to protect our fellow human beings from the corona virus.

You can still order as usual at With these precautionary measures we want to ensure that we can continue to receive and process your online orders, returns and repair orders by post.

Thank you very much for your understanding. Take care of yourselves (and others) and stay healthy!

Author’s gravatar
Joe started playing the guitar when he was 10 and has been using it as a songwriting tool ever since. He is passionate about melody and harmony and admires musicians who create these in unique ways. Check out his alternative / indie projects Best of Feelings and Zef Ra?ek.


    buna ziua, stiu ca dimensiunea latimii clapelor unui piagero yamaha np31 era mai mica
    decat a unui pian real, la np-v80 cum se prezinta clapele?

    I order onlin but no one contact with me

    That is strange Raufah,
    Something’s not right, have you tried calling our hotline (+49-9546-9223-55) or emailing ? I hope you find a solution soon. Best, //Joe

    Hi! I am noticing a definite slowdown in order processing. To set proper expectations (which are usually quite high due to your excellent service) perhaps you should update here on the blog if you are running at lower capacity and also perhaps on if and what the current border closing in the EU effect will have on getting orders shipped to customers. I am sure everyone will be quite understanding.

    Hello M?ns,
    Thank you for your concern. I was just informed that logistic and delivery are running as usual. We will keep you informed if things slow down, here on the and on the Facebook page. I am sorry that you have experienced slower order processing, if you wish you can send an email to for further assistance. All the best, //Joe

    At the moment, any music equipment shop is closed to the public.
    Most of them are more focussed to customers, that visits the store. They haven’t a real online store, as Thomann can do. And they can’t change this so fast and turn a “Come to us and see what we have on display” website into something, that replaces the physical store.
    So I guess, that many customers, who usually buy at the local shop, turns to Thomann. Unless there are no music events, we musicians doesn’t stop doing music and we continue to need a cable, a pick or to buy new equipment, maybe to use the chance to change a sound system to digital mixing console.
    So I understand, that everything slowed down.

    Moin moin,also retour l?uft nichts?Kein austausch ger?t?Aber man kann noch bestellen und es wird geliefert?

    Hallo Jürgen,
    du kannst ganz normal bestellen und selbstverst?ndlich uns Retouren zukommen lassen. Hast du gerade einen offenen Fall? Dann darfst du mir gerne eine Mail mit deiner Kundennummer und einem Hinweis zu diesem Kommentar an senden und wir schauen uns deinen Fall an.
    Liebe Grü?e


    Can I ask you for my order number 202008.808768? When shall I expect it approximately?

    Hi Mr. Joe

    My shipment still i did not received almost 1 month now customer number 10431871

    Sono in attesa di ricevere il mio ordine effettuato il 9 marzo, n.202010.053737.

    Ciao ! Volevo sappere se hai ricevuto l’ordine . Grazie

    Hello I would like to know if orders/deliveries still available for France? Thank you


    Malgré les mesures de confinement, expédiés vous toujours mes commandes passée par internet?


    Bonjour par rapport à l’épidémie du coronavirus est ce que les livriasons vers l’?le de la Réunion sont toujours maintenues?

    Je vous remercie d’avance pour votre réponse

    English : Hello, I from France and I have a question about the home delivery. Because of the coronavirus, thomann no longer delivers ? Thank you in adavance.
    Fran?ais: Bonjour, je suis actuellement en France et j’ai une question sur la livraison à domicile. à cause du coronavirus, thomann ne livre plus? Merci d’avance.

    Ho ordinato un Thomann dp95 in data 15/03 e ad oggi sono ancora in attesa. Non esiste un modo di monitorare la spedizione e il servizio clienti non risponde alle mail inviate. Esiste un modo anche a pagamento per accelerare la spedizione ?

    Bonjour j’ai commandé une sourdine électronique pour trombone en fin de semaine dernière, et je n’ai pas de nouvelles sur une éventuelle livraison, pourriez-vous m’apporter quelques précisions ? Merci d’avance

    Hallo Thomann Team,

    Habe heute was bestellt. Wird das geliefert\ bearbeitet oder habt ihr wegen dem corona Probleme
    Bleibt gesund
    Lg Marcus

    Also meine Bestellung wird als bereits versendet angezeigt.
    Allerdings dauert derzeit alles l?nger. Da ja alle Musikgesch?fte von Kunden nicht mehr betreten werden k?nnen und viele eben keinen richtigen Online-Store haben, sondern eher eine Website, die normalerweise sagt “Kommen Sie uns besuchen, schauen Sie sich alles vor Ort an”, bestellen nun viele bei Thomann, die sonst gesagt h?tten “Nach der Arbeit gehe ich noch kurz zum Musikladen und hole ein paar Kabel und ein paar Saiten”.
    Es ist ja auch sonst überall zu merken, wer schon immer die M?glichkeit offerierte, Dinge über das Internet anzubieten, kann in dieser Zeit weitermachen, sich zus?tzliche Interessenten holen. Wer dagegen das Internet nur nutzte, um Leute einzuladen, pers?nlich vorbei zu kommen, hat jetzt einige Probleme.

    Hi, I’m a little worried because I ordered “Eden Terra Nova TN 2252” yesterday, maybe the last item left, as well as “Millennium Stand f. E- or Acoustic Guitar.” 04.28.14 (GMT), Musikhaus Thomann. But I haven’t received an email to confirm it yet, and the money from my account is gone. Would you like to give me more information?
    Unfortunately, there is no order information in my account, in the “orders” – No orders found.
    Please let me know because I’m worried.

    Kind regards

    Hallo, habe die gleiche Frage : Werden Bestellungen ganz normal geliefert oder ist das auch geschlossen? Grü?e und ganz viel Gesundheit.

    Thomann liefert nach wie vor.
    Hatte gerade bestellt und es klappt.
    Momentan l?uft ja alles, was nicht Lebensmittel, Waschmittel und so ist, nur noch über Versand.
    Man kann nicht mehr sagen “Ich brauche ein Netzwerkkabel, kaufe ich mir mal rasch im Elektronikmarkt” oder “Saite gerissen, ich gehe mal bei meinem Musikladen vorbei und hole mir mal neue”.

    Good afternoon, I placed an order over 3 weeks ago. My bank even called me about the transaction. However; I don’t see where anything has transpired. Now I have put the same items in my shopping cart again today, but it is not showing USA pricing. So before I try to purchase anything again, I would like to see the USA exchange rate, or better still, the price of the items in USA $-DOLLARS-$. I’d also like to know how can I have a “customer number” (13564655), if I had not made a purchase. Please reply as soon as possible, because I’d like to know that if it’s going to be this difficult to purchase from your company, I’ll just continue to get my gear from the USA. Thank you.

    “but it is not showing USA pricing”
    Usually that means, that it isn’t available in USA at the moment.
    I would write an e-mail to get the money back and try to find it in an US store.

    Trotz Corona: gestern, Freitag, Mittag 2 Mikrofone bestellt. Heute Mittag sind die mit DHL eingetroffen. Das nenne ich Spitze. Lob ! Danke!

    Was going to place an order. I might need to wait till things get better around the world. I am in the USA I might have trouble getting my order. Just don’t know.

    Bonjour, est-ce que vous livrez toujours ?

    Bonjour, livrez vous toujours pendant cette période ?

    Sorry I only speak English.

    I need the harley benton dc jr guitar. I would like to put the order in but not sure if they can ship to the USA right now. Can someone help me?

    Hola! Queremos hacer un pedido a la web, queremos saber si con este tema Covid 19 y medidas especiales en Espa?a el tiempo de los pedidos ha cambiado. En cuantos días podría llegar a Espa?a? Serían un quit micro, interfaz y auriculares para mi estudio de grabación.

    Hola Mariangeles, nosotros seguimos realizando pedidos con normalidad, el tiempo de espera de entrega depende del servicio de Correos. Nos consta que puede tardar algo más de lo habitual, pero se sigue repartiendo.

    Hallo, werden derzeit aufgrund Corona auch Garantief?lle abgewickelt wenn die Ware an Euch per Post aus ?sterreich zugesandt wird?


    Please, could you tell me, I would like to buy a guitar, but I ′m afraid that order is could not be ordered..
    if it’s possible to order and receive please I would like to have information.. thank you so much

    i gave up trying to get in contact with these people. you can’t even cancel an order on the website. they never once responded to me. my order just shows ” open ” what does that even mean? time to get an Epiphone from Guitar Center. they ship to you in 3 to 5 days here in the u.s.a.

    Do you still ship to France during the containment ?

    Thomann store,

    Good Morning. I am writing to you from Holland, Tilburg. I wanted to ask you if online shopping is working normally in this pandemic context and how long it would take to ship. I am interested in buying an Indian sitar and request delivery to my home.
    Thanks for your attention.

    Liebes Thomann-Team,
    Vielen Dank, dass Sie den Postversand und Onlineshop offen haben. In dieser frustrierenden Zeit haben mir die Sachen, die ich bei Ihnen bestellt und schnell bekommen habe, schon viel Freude gemacht. Schaut auf Euch und viel Glück! Christoph (?sterreich)

    Dear people at Thomann,
    Many thanks for keeping your online shop and mail order service open. In these frustrating times, the things I ordered and swiftly received from you have given me great joy. Take care of yourselves and good luck! Christoph (Austria)

    I’m waiting for the delivery and I cannot have any news , I need urgently a replay or how I can cancel the order in case you can’t deliver quickly
    please reply URGENTLY
    Margherita Piontelli

    Moin Moin hatte gestern bestellt aber wurde bis jetzt noch nichts bearbeitet

    Hat der Onlineshop denn noch ge?ffnet oder ist alles zu ?

    Boa tarde …
    Eu gostaria de saber se vocês est?o realizando entregas por pedidos feitos pela internet…
    eu vivo na Itália -Sicília, ent?o se eu realizar o pagamento hoje, aproximadamente qual dia irá chegar minha mercadoria ?

    j’espère que la tienne de connerie n’est pas virale.

    Mozete molim vas otkazat narudbu order (12755896)


    Just want to follow-up Order 202014.584378 / 2039.

    UPS tracking has not been updated since confirmation that the waybill was processed last Friday, Apr 3).


    I placed a order about a month ago and I haven’t yet got any information about my order

    I ordered a month ago and just received a notice that my money was refunded today with no explanation. Are you still shipping to the USA? Thank you and be well

    Hi. I’m just enquiring about whether there are delays shipping to Ireland. Seems my package has been in K?ln for 3 days now and there has been absolutely no progress in shipping it to me here.

    I understand you are being inundated with requests similar to this, but an update would be much appreciated as your communication seems to be pretty bad on the COVID-19 topic, especially considering you say when it’s operating as normal, when it most certainly is not!

    Dear Joe,

    I have an issue with my Thomann Piano DP-26 bought in September 23, 2019.
    Several keys from Thomann’s Piano doesn’t work anymore:
    No sounds .
    Keys positions: between the eighth and the fourth
    5 white keys: A, B, C, D, E
    3 black keys: A3/Bb; C#/Db; D3/Eb
    Can help me?

    Thank you

    Buongiorno! I would like to know if you are making deliveries in Italy and when is the deadline. I need to buy the Millenium HH-903 hi-hat. How soon will you deliver the order?
    Thanks !

    Liebes Team von Thomann,
    ich freue mich sehr darüber, dass man als Musiker auch in schwierigen Zeiten noch auf eure Versorgung z?hlen kann. Leider ist jedoch auch ein Teil der Wahrheit, dass es mittlerweile zu ungewohnten Einschr?nkungen kommt. Seit mehr als 10 Tagen warte ich auf die Rückerstattung eines defekt gelieferten Artikels unter der Bestellnummer 202014.527468. Es w?re sch?n, wenn ihr darauf Aufmerksam machen k?nntet, falls es situationsbedingt zu Verz?gerungen kommt.

    Dear Team of Thomann,
    I am very thankful to be assured of your continuous service during these challenging times. Unfortunately it seems there are service limitations occurring for seldom customers. I had to return a guitar amp, that was listed as B-Stock article and turned out to be malfunctioning. I have been waiting for a refund for more than 10 days now. The order. no. is 202014.527468
    In case you are running into service limitations please provide at least some information publicly.

    Die Rücksendung wurde inzwischen bearbeitet, es scheint trotz Verz?gerungen doch alles routiniert seiner Dinge zu gehen. Danke

    In the meanwhile my return has been fulfilled. Service seems to work okay, although it takes more patience than usual. thanks

    Just sent some emails ( spain@ and customer@) regarding an order affair, without reply. Is the crew working? Thanks.


    Je viens de lire les différents messages ci-dessus et je suis inquiète. J’ai passé une commande hier sur votre site (n° 202016.776241), j’essaie d’appeler pour savoir quand je serai livrée et pour préciser une information importante le jour de la livraison. Impossible d’avoir qui que ce soit au tél (quelque soient les numéros essayés). J’ai déjà payé et je ne voudrais pas me retrouver sans matériel livré, sans info sur la livraison et sans la possibilité de vous transmettre des informations essentielles pour cette future livraison.
    J’ai également essayé le chat du site : il n’est pas actif. J’ai envoyé un mail, aucune réponse.
    Je sais que la situation actuelle n’est pas toujours simple pour les entreprises mais n’indiquez pas sur votre site qu’on peut vous joindre pendant cette période alors que c’est faux…
    Puis-je espérer un retour de votre part ?
    Bien cordialement,

    J’ai passé une commande le 11/04 et payé par PayPal mais tout reste en standby !!!
    Es-que vous traité les commandes en ligne ?
    Impossible de contacter quelqu’un par tél. Belgique ou Allemagne

    Je viens de passer une commande et impossible d’avoir quelqu’un ou une réponse quelconque concernant la date de livraison.
    Pourquoi un fournisseur comme thomann avec la réputation qu’il a, ne précise pas les délais de livraison. Il est vrai qu’habituellement les délais sont indiqué, mais il devrait préciser leurs conditions car les clients sont dans l’expectative.
    S’il vous pla?t annoncez que vous êtes en standby, MERCI.

    I placed an order 10 days ago via the Portuguese shop, did not receive notice nor answer to emails after paying. However, I could talk to somebody at Thomann by phone yesterday. He explained that what I ordered (a bass guitar) was currently going through internal quality control. Afterwards it will be shipped. Based on Jan’s comment above, waiting times of 10 days and more seem to be normal at the moment.

    I asked a few questions over e -mails
    I dont get a ansever .
    If i order something now how long takesthe responding time and til the order get shipped?
    Do you send to spain and how long takes the shipping.
    Many thanks

    Hi could you help me.
    I placed an order on Saturday and I got an email to say the payment was taking and that’s all I’ve tried contacting via email for help but I still have no reply? I can not rtrack. My order or anything?
    I placed an order a few months back but I have two different customer care numbers.??

    Aber jede kleine online firma hatt einen besser service als ihr jetz. Da bekomme ich wenigstens eine antwort auf die fragen die ich per e – mail stelle und zwar schnell auch wenn die mit dem versand teilweise probleme haben wie ihr. K?nnt ihr wenigstens euren kunden mitteilen was bei euch so los ist .
    Das w?re doch das mindeste.
    Das ist nicht b?s gemeint und ich war immer zutiefst zufrieden mit euren service aber Wenn ihr so weiter macht
    Werden viele kunden abspringen.
    Ich hoffe das ihr euch mit eurem ganzen gesch?ft nicht übernehmt.
    und wünsche euch gesundheit und wohlergehen.

    Sorry ich habe meine antworten erhalten.
    Aber es hatt wirklich lange gedauert.
    Vielen dank mfg

    Sorry für meine oben genannte kritik
    ich zu ungeduldig.
    alles bestens immer noch hervoragender service wie man es von euch gew?hnt ist
    selbst in so einem ausnahme zustand
    danke nochmals für die extrem schnelle
    bearbeitung meiner bestellung.

    Sorry für meine oben genannte kritik
    ich war definitiv zu ungeduldig.
    alles bestens immer noch hervoragender service wie man es von euch gew?hnt ist
    selbst in so einem ausnahme zustand
    danke nochmals für die extrem schnelle
    bearbeitung meiner bestellung.

    Hi Thomann, how long will it be to ship a guitar pedal to the EU?

    Thank you.

    Aber es w?re schon gut wenn thomann
    Irgend welche richtzeiten angeben würde
    z.b.s wie lang es dauert von bestelleung bis versenden der ware.

    Good evening Joe or whomever,
    I first wrote you on the 28th of March concerning my order, it is now the 22nd of April. I’ve been tracking my order and there has been no update since the 4th of April. It’s as if the order is stuck in limbo. Is there any way someone at your company can check on my order and let me know where it might be? This is the first time I ordered anything from your company and I hope that it would be a pleasant experience. You say that you ship your orders out within 5 to 10 days. I know that might not be realistic when it comes to shipping to the USA, but would you please have the courtesy to update your customers about their orders if there is an issue with the shipping. After all, we’re spending our hard-earned money with your company and most of us are not working at this time. I would really appreciate swift reply.

    Thank you!!

    Good afternoon, in the last 5 days I sent 5 emails to thomann because of a guarantee on a DR115 behringer which you are returning to collect the amount of a new speaker, when the day before I received this amount in a credit note. I don’t want this model anymore and I pay the difference for a better one. It will arrive Tuesday and I will send it back.

    je passer ma commande pour un mélangeur vidéo ce 23 mars, il faut attendre jusqu’a quand pour être livré stp?

    Hi Joe,

    I ordered a

    Harley Benton TE-90FLT VW Deluxe Series
    Order from 16.04.2020
    Order #: 202016.841825
    Total price: €202.23
    Harley Benton TE-90FLT V

    I’ve received no information other than the guitar was shipped. I sent four emails to Export and Guitar emails at Thomann prior to shipping. One requesting an address correction. All four asked to add another guitar to the order. The emails were sent 4/15, 4/16, 4/17…


    I understand the constraints on businesses given the Covid-19 pandemic. I understand that perhaps not ALL of my emails would be answered. But one out of four? And it’s been two weeks with no answer? And now no guitar?

    This is my first order with Thomann. It was based on the quality of products as well as the reported exceptional customer service.

    I was excited to buy another guitar (Harley Benton DC-600 VI Vintage Series) even wanted to add it to this order.

    Now I am wondering if I just spent $220 for no reason.

    Gentleman.. I’m very interested to buy (online) a Taylor acoustic guitar… kindly confirm if shipping to Saudi Arabia is available. If so, please provide an estimated delivery time.


    What happened to Joe? Did he catch Covids?

    I want to cancel my order please please please please please

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